General Terms and Conditions
Definitions and Terms
CraftandHobby: the trade name of SC Amintiri Feroviare SRL, a Romanian legal entity, headquartered at Str. Erou Olaru Cristian no. 34, Bârlad, Vaslui County, registered with the Trade Register under no. J37/241/11.06.2009, VAT registration code RO 25658614.
Seller: SC Amintiri Feroviare SRL through the website www.craftandhobby.ro.
Buyer: the natural person / legal entity or any legal entity that creates an account on the website and places an order.
Client: the natural person / legal entity who has or obtains access to CONTENT, through any means of communication made available by CraftandHobby (electronic, telephone, etc.) or based on an existing user agreement between CraftandHobby and said person, requiring the creation and use of an ACCOUNT.
User: any natural/legal person registered on the website who, by completing the account creation process, has agreed to the clauses specific to the website in the General Terms and Conditions section.
Account: the section of the website consisting of an e-mail address and password that allows the Buyer to place orders and contains information regarding the Client/Buyer and the Buyer’s history on the website (Orders, tax invoices, product warranties, etc.).
Website: the domain www.craftandhobby.ro
and its subdomains.
Order: an electronic document serving as a form of communication between the Seller and the Buyer through which the Buyer communicates to the Seller, via the Website, the intention to purchase Goods and Services from the Website.
Goods and Services: any product or service, including the documents and services mentioned in the Order, which are to be provided by the Seller to the Buyer as a result of the concluded Contract.
Campaign: the commercial display of a limited and predefined stock of Goods and/or Services for a limited period established by the Seller.
Contract: the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
Document: these Terms and Conditions.
Newsletter: a periodic information method, exclusively electronic, namely electronic mail (e-mail, SMS), regarding Goods and Services and/or promotions carried out by the Seller during a certain period, without any commitment on the part of the Seller regarding the information contained therein.
Transaction: the collection or reimbursement of an amount resulting from the sale of a Good and/or Service by CraftandHobby to the Buyer, through the use of the card processor services approved by the Seller, regardless of the delivery method.
Specifications: all specifications and/or descriptions of the Goods and Services, as stated in their descriptions.
Terms of Use
In order to use this website, you must read and fully accept these terms and conditions. Continued use of the website implies your full agreement with the terms and conditions of use.
The content of all pages on www.craftandhobby.ro
is the property of SC Amintiri Feroviare SRL.
All materials (including, without limitation, articles, texts, images, banners, logos, designs, etc.) contained on this website are protected by copyright and intellectual property laws. They may not be reproduced, copied, distributed, sold, transmitted or published without the written consent of SC Amintiri Feroviare SRL. It is prohibited to copy, distribute, transmit, publish, reproduce or create derivative documents from any information or services obtained from or through the website. It is also prohibited to modify any information (text, photo or video) contained on the website pages.
Materials offered for download may not be reproduced or used for commercial purposes or copied for purposes other than personal, non-commercial use. For any questions or requests regarding the use of materials from this website, please contact us at info@craftandhobby.ro
Account and Usage
By registering on this website as a member or partner, you undertake and agree to the terms and conditions contained in this document. Failure to comply with the terms and conditions automatically results in the loss of member/partner status and consequently restriction of access to certain sections of the website.
Registration on this website requires completing a registration form containing certain mandatory data. This data must ALWAYS be current, clear and complete and MUST BE UPDATED WHENEVER NECESSARY. CraftandHobby reserves the right to restrict access to the website or certain sections thereof if the information provided by a member/partner proves to be false, incomplete, unclear or outdated.
Information identifying a person as a member/partner (name, surname, address, e-mail address, telephone number, etc.) as well as private messages are confidential and will only be disclosed to the departments or persons to whom they are addressed, except in cases where the law is violated.
Each member/partner account is personalized and secured by a username and password. It may be cancelled by either party without prior notice. It is forbidden to transfer, rent or sell account access data (username and password) to other persons. The member/partner is solely responsible for the security of their account and for any activity carried out on the website by other persons who have gained access to their account.
It is forbidden for a member/partner to own more than one account on the Craftandhobby.ro website. CraftandHobby reserves the right to limit access to certain sections of the website, including, in certain cases, withdrawing member/partner rights and cancelling the account of the respective person.
Confidentiality of Your Data
In order to answer your questions and keep records regarding the use of our website, it may be necessary to request personal information such as your name, address, e-mail address and telephone number. This information will not be used to send you other offers or information regarding our company’s services without your consent.
This website may use technologies that allow us to collect certain technical information about you: Internet address, operating system used, browser type and information regarding the traffic generated through our website. All information collected by SC Amintiri Feroviare SRL through the website is intended to help improve the services offered by the website and by SC Amintiri Feroviare SRL.
Online Purchase of CraftandHobby Products
The photographs of CraftandHobby products presented on the Craftandhobby.ro website are FOR INFORMATIONAL PURPOSES ONLY and do not imply any obligation whatsoever on the part of the company.
ATTENTION! Delivery of products ordered from CraftandHobby.ro is made to the delivery address specified by you in the order, and handover/receipt of the products is carried out in front of the apartment building entrance or at the house gate. If the client is not present at the delivery address, they will bear all transport costs necessary for delivery.
When opening an account on this website or placing an online order, you must provide VALID PERSONAL DATA (name, surname, correspondence address, etc.). Otherwise, your account will not be registered and your order will not be processed.
Product Prices
If the product price or certain product details have been incorrectly entered into the store database or displayed incorrectly, and delivery has not yet been made, CraftandHobby reserves the right to update the information and cancel the delivery of the respective product and notify the client as soon as possible regarding the error.
Contact and Newsletter
The website administrators and/or the persons/departments to whom e-mails are addressed, although reserving this right, are not obliged to keep records thereof, having full freedom in making decisions regarding their management.
CraftandHobby offers no guarantee and assumes no responsibility regarding interruptions, connection losses or errors occurring when accessing the website, as well as damages caused by the insecurity of the connection line or the computer from which the person connects to the Craftandhobby.ro website.
CraftandHobby reserves the right to modify, without prior notice, the terms and conditions of this agreement, as well as the appearance, options or facilities offered by the website. We recommend periodically reading this agreement in order to be aware of any changes. Such changes will be communicated to you via e-mail at the address specified in your user account.
Privacy Policy
In order to answer your questions and keep records regarding the use of our website, it may be necessary to request personal information such as your name, address, e-mail address and telephone number. This information may be used by CraftandHobby to send the user order confirmations, special offers, promotions, etc.
CraftandHobby undertakes to protect the confidentiality of website visitors. No personal information will be transmitted to third parties, except for third-party partners of SC Amintiri Feroviare SRL who ensure the proper functioning of this website.
However, we may provide third parties with general information regarding sales, website traffic and other statistical information that will not contain personal data.
Transport and Delivery
Products are delivered to the nearest access point by the courier relative to the delivery address. Where possible, delivery will be made at the entrance of the building/property. Products are not delivered inside the building in which you live!
Domestic deliveries are made from Monday to Friday, and in Bucharest deliveries may also be made on Saturdays (depending on the courier’s parcel volume).
Transport is FREE for orders exceeding 400 RON. For orders below 400 RON, a transport fee of 25 RON will be charged (including cash-on-delivery fee). For detailed information regarding shipping costs for each individual country, please visit the ”Shipping Policy” section.
All prices displayed on the website are final.
Declaration of Conformity
We, SC Amintiri Feroviare SRL, headquartered at Str. Erou Olaru Cristian no. 34, Bârlad, Vaslui County, registered with the Trade Register under no. J37/241/11.06.2009, VAT registration code RO25658614, based on documents issued by manufacturers, declare on our own responsibility that the products included in this invoice:
• do not endanger health, life, occupational safety or environmental protection, complying with the provisions of art. 4 of Government Decision no. 1022/2002;
• Subassemblies and spare parts for products sold by CraftandHobby benefit from a 1-year warranty and comply with the directives, standards and technical approvals of the assemblies to which they belong;
• For all other products sold by the company, the warranty period is mentioned in the warranty certificates issued at the time of sale.
Product Returns
If you are not fully satisfied with the performance or characteristics of a product purchased from CraftandHobby.ro, you may return it within 14 calendar days according to the return rules below.
According to art. 9 of Emergency Government Ordinance no. 34/2014 regarding consumer rights in contracts concluded with professionals, the Consumer has the right to withdraw from a distance contract or an off-premises contract within 14 calendar days, without having to justify the withdrawal decision and without penalties.
a. The right of withdrawal within 14 calendar days applies to clients who purchased products online from CraftandHobby.ro.
b. The Client has the right to withdraw from a distance contract within 14 calendar days, without having to justify the withdrawal decision and without penalties, by completing a withdrawal request and sending it to our headquarters at Str. Erou Olaru Cristian no. 34, Bârlad, Vaslui County or to the address: info@craftandhobby.ro. The only costs that may fall upon the consumer are the direct costs of returning the products.
c. Attention! Withdrawal within 14 calendar days applies only to products ordered online and delivered by courier.
d. The right of withdrawal does not apply to legal entities.
e. The 14 calendar day period is calculated from the date the products were received by the client.
f. If you withdraw, we will reimburse any sums received from you, including delivery costs, except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us, without undue delay and in any event no later than 14 days from the date we are informed of your withdrawal decision.
g. The consumer is only responsible for any diminished value of the products resulting from handling other than what is necessary to determine the nature, characteristics and functioning of the products.
h. CraftandHobby reserves the right to refuse the return of a product if the same type of product has previously been returned by the same client.
i. For purchased products meeting the return conditions, depending on your option, you may choose another product or reimbursement of the amount paid for the respective product. We may postpone reimbursement until the date we receive the products back or until you provide proof that you have sent the products back, whichever occurs first.
For further information regarding product returns, you may send a request to the e-mail address: info@craftandhobby.ro.