Warranty Policy

Warranty Period

All products sold by us benefit from a warranty period of 12 months from the date of purchase, except for products that specify a longer or shorter warranty period in the product description.
The warranty period begins on the invoice date or, for products ordered online, on the date of receipt via courier (please keep the delivery AWB).

Customer Obligations in Order to Benefit from the Warranty

In order to benefit from the warranty, the Customer has the following obligations:
• the product must have been purchased from craftandhobby.ro and used only for the purpose for which it was designed;
• to follow the usage instructions and use the product according to the manufacturer’s instructions;
• to present the warranty certificate and the fiscal document used to purchase the product;
• to present the product in its original packaging together with all accessories supplied with the product.

A consumer is defined as any natural person or group of natural persons organized in associations who, within the contracts covered by the applicable law, acts for purposes outside their commercial, industrial, production, artisanal or liberal professional activity.

Warranty Procedure

The location where products must be presented in order to benefit from the warranty is: Sat Badeana, Str. Bisericii 145, Tutova, Jud. Vaslui, Romania, 737551.. Unless otherwise specified, transport costs are borne by the Customer.

Repair of product defects or replacement of non-compliant products within the warranty period, provided the defects are not attributable to the consumer, will be carried out within a maximum of 15 calendar days from the moment the product reaches the service center.

In the case of hidden defects, the maximum established term (15 days) starts from the date the technical expertise is completed.

Causes Leading to Loss of Warranty

The warranty becomes void in the following cases:
• mechanical damage or deterioration; excessive exposure to sunlight; missing or altered product serial number; product modifications;
• defects caused by failure to comply with the instructions regarding use, transport, handling and installation specified in the user manual;
• mechanical damage caused by impacts or damage to the product model and serial number markings;
• flooding, fire, exposure to sunlight, electrical discharges, improper modifications or installations, unauthorized interventions;
• destruction of internal circuits caused by shocks.

Cases Where the Warranty Does Not Apply

We do not provide warranty coverage to Customers:
• if the purchased product does not meet the Customer’s requirements or expectations;
• after the expiration of the warranty period offered by the Seller for the product;
• if replacement of non-compliant products or components cannot be ensured, including due to the lack of appropriate equipment or technology.

The warranty does not cover any damage caused by the use of the product, including but not limited to: impacts, cracks, chips, burnt or broken components/parts, damaged, removed or altered warranty labels or seals, products used under improper conditions (incorrect power supply voltages, exposure to major temperature or pressure variations, mechanical shocks, improper handling, use in conditions of humidity, dust, toxic substances or exposure to chemicals, etc.), incorrect settings or installations, sockets without grounding, penetration of liquids, metals or other substances inside the equipment, mechanical or cosmetic intervention on the products, connecting or disconnecting certain components while the equipment is operating.

Final Provisions

All other provisions included in the applicable legislation regarding warranties for sold products remain valid. Customer rights are those provided by the applicable legislation in this field.