Return Policy

Right of Withdrawal

According to Article 9 paragraph 1 of Government Ordinance no. 34 of June 12, 2014 regarding consumer rights in contracts concluded with professionals, you have the right to withdraw from distance contracts, without giving any reason, within 14 days from the date on which you or a third party indicated by you, other than the carrier, takes physical possession of the products / the last product.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement sent by email to: info@craftandhobby.ro.

Please send the products by courier or hand them directly to us at the following address: Str. Erou Olaru Cristian no. 34, Bârlad, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract.

Return Conditions

Returned products must be complete, in their original packaging, accompanied by the original intact labels, the original warranty certificate (if issued) and all documents with which they were delivered.

If the products delivered to you were accompanied by any gifts, when returning the products you must also return the gifts.

Refunds

If the products meet the above conditions, we will refund any amount received from you, excluding the delivery costs of the products to you.

You will have to bear the direct cost of returning the products. You are only liable for any diminished value of the products resulting from handling beyond what is necessary.

We will issue the refund using the same payment method used for the initial transaction, unless you have expressly agreed to another refund method; you will not be charged any fees as a result of such reimbursement.

For orders paid by card, the amount will be refunded to the same card used for the transaction within 3–30 days from the acceptance of the return.